Warranty Terms and Conditions
Warranty Terms
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Unit warranty starts from the day of delivery unless specified otherwise.
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This warranty does not include shipping or transportation costs required for repairing the device.
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Symmetric Designs reserves the right to charge the owner for any costs incurred from defective parts due to damage to the Rover Wheel not covered by this warranty.
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When calling your service provider or Symmetric Designs with service or warranty issues, please provide the serial number (S/N) and date of purchase of your Rover Wheel.
Warranty Exclusions (excluding factory defects):
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Tires
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Brake Pads and Cables
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Hand grips
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Wear-and-tear from normal operation and use.
The warranty period for all structural parts is two (2) years, and one (1) year for the battery, motor, and electronics, beginning at the date of delivery. Replacements or repairs completed within the original warranty period by an authorized service provider will have an additional one-year warranty from the repair date.
Warranty Conditions
Symmetric Designs will not be responsible for any damage that may arise as a result of improper Rover Wheel usage or storage. The warranty may be invalidated if Symmetric Designs believes any of the following has taken place:
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The user has not followed the recommended Rover Wheel maintenance outlined in this manual.
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The internal structures of the Rover Wheel have been disassembled, installed or repaired by the user or an unauthorized third party.
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The Rover Wheel has been damaged as a result of accidents caused by disregarding the safety measures and precautions in this manual, such as speeding or driving over obstacles.
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The device has undergone any modifications or repairs that were not done by a registered service
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The Rover Wheel has been damaged due to negligence or improper use.
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Any faults to the Rover Wheel that may have been caused by poor storage conditions.
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The device was damaged while undergoing transportation or improper handling.
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Any other faults not caused by the Rover Wheel’s manufacturer own design or technology.
Warranty Claim Process
Contact your authorized dealer, or email Symmetric Designs directly, include a detailed description of the problem you are facing, and the serial number of your Rover Wheel. Please attach photos/videos of the problem to help our support team diagnose the issue.